Palvelulinkki Oy (PalveluX)
Effective: 22 June 2026 · Version 1.0
These Terms of Sale and Delivery supplement the Terms of Use and the Privacy Policy. They apply to purchasing and delivering the paid products of the PalveluX service. In the event of conflict, these Terms of Sale govern payment, delivery, cancellation and refunds. This is an English translation; the Finnish version prevails in case of discrepancy.
1. Seller
Palvelulinkki Oy (“PalveluX”, “we”)
Business ID: 3531510-9
Address: Savikkosaarentie 2 B 4, 60560 Seinäjoki, Finland
Email: info@palvelux.fi · Sales and invoicing: info@palvelux.fi
Phone: +358 50 353 5714
2. Scope and customer
These terms apply when a customer orders paid products of the PalveluX service online. Some terms apply only to consumers (a natural person making a purchase mainly for purposes outside their trade or profession). Business customers are not covered by the mandatory provisions of the Finnish Consumer Protection Act, such as the 14-day right of withdrawal (section 7), unless otherwise agreed.
3. Products
| Product | Type | Description |
|---|---|---|
| SWOT analysis | Free | Free analysis; no subscription |
| Strategy report | One-time payment | A single digital report |
| Content generator (e.g. Bronze / Silver / Gold) | Recurring monthly subscription | Monthly content quota |
| Strategy deployment service | Recurring monthly subscription | Ongoing service |
| Editing / add-on credits, extra images | One-time payment | Additional rights to existing use |
The exact contents, quotas and current prices of products are shown in the price list and at checkout before payment is confirmed.
4. Prices
Prices shown in the price list and at checkout include the applicable value-added tax (VAT) unless otherwise stated. For business customers the price may also be shown excluding VAT. We reserve the right to change prices; orders already placed and active monthly subscriptions are charged at the price valid at the time of ordering until a price change has been separately notified under section 6.
5. Conclusion of the order and payment methods
A binding contract is formed when you have confirmed the order and the payment has been accepted (or, for invoice orders, when we have confirmed the order). You receive an order/payment confirmation.
Payment methods:
- Online payment (Stripe): card and other payment methods offered by Stripe. Card details are not processed or stored in PalveluX’s systems — they are handled by Stripe.
- Invoice: available by separate agreement — contact sales (info@palvelux.fi). Invoice payment term is 14 days net unless otherwise agreed. Access is enabled once the order is confirmed.
For overdue invoices we charge statutory late-payment interest and reasonable collection costs.
6. Delivery
Services are delivered digitally. A paid product (e.g. a strategy report or content) is produced and made available immediately after payment is confirmed and the service is used (generated). In a monthly subscription, the quota is available immediately once the subscription starts and renews per billing period. If a service cannot be delivered due to a technical fault, we will refund the payment or re-deliver the service (section 9).
7. Consumer’s right of withdrawal (distance selling)
A consumer generally has the right to withdraw from a distance contract within 14 days under the Finnish Consumer Protection Act. For services delivered digitally and immediately, the following conditions apply to the right of withdrawal:
- One-time purchases (strategy report, content generation, credits): Because the product is digital content produced and delivered immediately, there is no right of withdrawal once performance of the service has begun, provided that before the purchase you have expressly consented to performance beginning within the withdrawal period and acknowledged that you lose the right of withdrawal once the content has been delivered. This consent is collected at checkout. If you do not consent to immediate delivery, you retain the 14-day right of withdrawal, but the product will then not be delivered until the withdrawal period has ended.
- Monthly subscriptions: You may withdraw from the subscription within 14 days of concluding the contract. If you requested the service to begin immediately and use it during the withdrawal period, we may charge a reasonable amount corresponding to the service delivered up to the moment of withdrawal. Digital content already fully delivered and used is not refunded.
Notice of withdrawal is given by a clear statement by email to info@palvelux.fi. The refund is paid using the same payment method you used, without undue delay.
8. Subscription term, renewal and cancellation
A monthly subscription is valid until further notice and renews automatically per billing period until cancelled. You may cancel at any time; the subscription and its access remain valid until the end of the current, already-paid billing period, and no new period is charged. A current paid period is not refunded in part. Cancellation can be made in the user dashboard or by notifying info@palvelux.fi.
Note: If section 6 of the website Terms of Use mentions a “one-month notice period”, we recommend aligning it with this section (cancellation effective at the end of the current billing period) so the documents do not conflict.
9. Defects and complaints
If the service does not match what was agreed or contains a technical defect, contact info@palvelux.fi without delay. We will primarily seek to correct the defect or re-deliver the service. If this is not possible, we will refund the portion corresponding to the defective performance. The services are advisory and recommendation-based (see the Terms of Use, limitation of liability); applying the produced content to your own business is the customer’s responsibility.
10. Consumer dispute resolution
If a dispute cannot be resolved between us, a consumer may refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Before that, we recommend contacting Consumer Advisory Services (kuluttajaneuvonta.fi). As a rule, the Board requires that the matter has first been attempted to be resolved directly with the seller.
11. Force majeure
We are not liable for delay or error caused by an impediment beyond our reasonable control (e.g. a fault in the AI, payment or hosting service used, a telecommunications outage, or an official order) that we could not reasonably have foreseen or avoided.
12. Governing law and changes
The contract is governed by Finnish law. We reserve the right to amend these terms; amendments take effect upon publication and do not retroactively weaken the terms of an order already placed. Material changes to active monthly subscriptions are notified a reasonable time in advance.